Your order is confirmed only when we send a formal confirmation email to your provided address. We reserve the right to cancel orders for:
- Stock shortages (for non-custom items—we’ll notify you and offer a full refund).
- Pricing errors (e.g., incorrect sale prices due to website glitches—we’ll cancel and explain the issue).
- Incomplete delivery information (e.g., missing flat number for a London address—we’ll contact you to confirm before canceling).
- Suspected fraudulent activity (e.g., invalid payment details, duplicate orders with the same address).
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Accepted Methods: Major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna (buy now, pay later—split into 3 interest-free installments for orders over £30).
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Payment Security: All payments are processed via PCI DSS-compliant gateways—your financial data is never stored on our servers.
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Deposits: Customized items (e.g., engraved Floor Lamps) require a 30% deposit at order placement; the remaining 70% is due before shipping.
We strive for accurate details (colors, dimensions, features) and images, but minor variations may occur (these do not count as “misrepresentation” under UK law if trivial):
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Color Differences: Atmosphere Light hues or Floor Lamp wood tones may vary slightly due to screen resolution or batch production.
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Size Variances: Floor Lamp height may have a 1–2cm difference (normal for hand-assembled items).
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Feature Differences: Some Atmosphere Light models may have slight app variations (all core features—color change, brightness control—are included).
We resolve significant discrepancies (e.g., a non-dimmable Night Light advertised as dimmable) via return/exchange at no cost to you.
Our liability is limited to the purchase price of the item(s). We are not responsible for indirect damages, including:
- Loss of use (e.g., a delayed Floor Lamp affecting room decor plans).
- Damage to other items (e.g., a faulty USB Night Light damaging a charger—we replace the Night Light but not the charger).
- Incorrect use (e.g., a water-damaged Atmosphere Light—follow the user manual for care guidelines).
We may revise these terms to reflect changes in business practices (e.g., new smart lighting features) or legal requirements (e.g., GDPR updates). Updated terms are posted on our website—your continued use of our services constitutes acceptance. We notify you of major changes via email (if you opted in to communications).
